Updated May 2, 2012

TripIt Hotel Recommendations

TripIt’s initial entry into online booking offers web users the option of booking hotel properties directly on the TripIt website. 

• The hotel recommendations and booking feature initially will only be offered on the TripIt website.  Recommendations (and booking)  via mobile apps is in our plans.
• Initially we are offering the hotel recommendation and booking option only if the itinerary contains domestic (U.S) round-trip airline segments and no hotel items at the time of trip creation. 
• Initially only one hotel property will be offered but you do have the option to view additional recommendations.  
• If you have multiple destinations in a single itinerary you will only be offered a recommendation for your primary destination.  The option to change property destinations is offered.

Booking:

• Booking of the recommended property must be made online.
• Bookings can be made for the property initially recommended or you can see other property options by clicking on the 'see more recommendations' link directly to the right of the 'Book Now' button.

  

• To adjust the dates for the hotel recommendation click on the 'Book Now' button and on the booking page that appears select  'Change Dates' directly under the original check-in/check-out date display.

• New bookings cannot be made by phone through TripIt.

Payment:

• Payment will be collected by the hotel property and charged to the credit card entered at the time of booking based on the properties booking/payment rules.  
• Please note some property rooms (usually in resort areas or during holiday and high seasons) do require a deposit.  When this is the case the text 'Warning, This rate requires a deposit' will appear directly below the room type.  If booked your card will be charged, by the hotel, immediately for the deposit amount.  Please see the hotel cancellation policy (displayed on the booking page) for deposit refunds prior to booking deposit required rates.

Changes:

• Changes must be made by phone at the support number provided in your confirmation email (and also located in your hotel information in your TripIt itinerary).  Booking support is available 24/7.
• Any charges made for changes will be made by the hotel property.

Cancellations:

• You can cancel your reservations, provided you are still within the booking cancellation rules, from your itinerary (on our web site > www.tripit.com) or by calling the support number provided in your confirmation email
• Cancellation rules and the support phone number can be viewed in your booking confirmation email and your online itinerary.
• Any charges made for cancellations or no shows will be made by the hotel property.

Purchase History:

• You can view a record of all your booking purchase history by accessing your account on our web site (www.tripit.com).  After signing in, click on your user name (upper right of any page) and then settings.  A link titled 'Purchase History' is located in the menu on the left of the page.