Updated Aug 24, 2011

Below are a few reasons why auto-import may appear not to be working.

• If you’ve just set up auto-import, you may not have confirmations in your in-box that meet your search setting of 1, 10, or 30 days (i.e. if you chose to search only 1 day and the confirmation was received 3 days ago it will not be imported).
• Your confirmations are not in your main email in-box but are filtered into folders automatically.  We only scan your main email in-box.
• Your email in-box has not yet been scanned today.  TripIt will scan your in-box multiple times a day for travel plans
• Your confirmation is for a restaurant in a location within 50 miles of your home location.
•  If you signed up with a Google Apps mail account, your domain administrator must have IMAP enabledfor your domain. Please contact your domain administrator for questions about this feature.

Additional Auto Import Help:

• How to get started with auto import.
• How to stop auto import.
• Security for auto import.
• Auto import posting trips for all travelers in my in-box.
• Auto import posting local / home city events.