posted this on December 15, 2009 12:13 pm
Updated March 13, 2013
If you've forwarded a confirmation email to email@example.com and received an email with the subject line 'Action Required for your TripIt Submission' (opening sentence 'Please review your TripIt submission') here are a few reasons why TripIt might not have been able to post your trip details.
A supported booking vendor changed their confirmation email format.
Currently, TripIt is optimized to process English-language confirmation emails so your confirmation email may be in a language which we do not yet support.
The email you sent to firstname.lastname@example.org was not an original confirmation email that was sent to you by the booking vendor.
Your confirmation email contains a link to view your itinerary on the booking vendor's website, but requires your password.
Your booking was made through a vendor that is not currently supported (usually smaller regional airlines, independent hotels, etc).
A setting in your email client is changing the format of your forwarded emails (your email client should be set to send email as plain text and HTML, rather than one or the other).
The email you sent to email@example.com contains more than one attachment (i.e. multiple pdf files, etc).
If you received a 'Action Required for your TripIt Submission' (formerly titled 'Problem with your TripIt Submission') e-mail, for one of our supported sites, we will gladly look into the issue to prevent it from happening in the future. (See instructions on how to report an issue at the bottom of this page.)
In the meantime, you can add your trip details to your account manually.
1. Enter your high-level trip details on the Create a trip page (accessed via any 'Add a trip' link on the Home or Trips pages).
2. Add trip items to an existing trip by opening your itinerary and selecting any '+Add Plans' link.
Select the category ‘Travel Itinerary’ > Problem with your submission
In the ‘Your feedback’ box provide us the subject line of the booking confirmation e-mail that you forwarded that resulted in the 'Problem with your TripIt Submission' e-mail, the date you had forwarded the booking, and the e-mail address you submitted it from. If reporting missing or incorrect trip items please be specific as to item, date, etc.
***Please do not send your original vendor confirmation email directly to our support department as it will be read as a new submission and will generate a 'Booking Mistakenly Sent to TripIt Support' email back to you'.***