Updated April 9, 2012

Here are a few reasons why TripIt might not be able to import your confirmation email:

• A supported booking vendor changed their confirmation email format.
• Your confirmation email is written in language that we have not yet built support.
• The email you sent to plans@tripit.com was not an original confirmation email that was sent to you by the booking vendor.
• Your confirmation email contains a link to view your itinerary on the booking vendor's website, but requires your password.
• Your booking was made through a vendor that is not currently supported (usually smaller regional airlines, independent hotels, etc).
• A setting in your email client is changing the format of your forwarded emails (your email client should be set to send email
  as plain text and HTML, rather than one or the other).
• The email you sent to plans@tripit.com contains more than one attachment (i.e. multiple pdf files, etc).

If you received a 'Problem with your TripIt Submission' e-mail, for one of our supported sites, we will gladly look into the issue to prevent it from happening in the future. (See instructions on how to report an issue at the bottom of this page.)

In the meantime, you can add your trip details to your account manually.

Here’s how:

1. Enter your high-level trip details on the Create a trip page.

or

2. Add trip items to an existing trip by opening your itinerary and selecting any '+Add Plans' link.

To let us know about your 'Problem with your TripIt Submission' for a supported site (or specific missing items in your trip itinerary) please let us know via our Contact Us page at http://www.tripit.com/uhp/feedback by:

•  Selecting the category ‘Travel Itinerary’ > Problem with your submission

•  In the ‘Your feedback’ box provide us the subject line of the booking confirmation e-mail that you forwarded that resulted in the 'Problem with your TripIt Submission' e-mail, the date you had forwarded the booking, and the e-mail address you submitted it from. If reporting missing or incorrect trip items please be specific as to item, date, etc.
  

***Please do not send your original vendor confirmation email directly to our support department as it will be read as a new submission and will generate a 'Booking Mistakenly Sent to TripIt Support' email back to you'. ***

Related Help Pages:

• My itinerary isn't showing up in my account.
• Don't see my trip/Travel plans are in wrong trip.
• Wrong location display;changing your daily date header destination.