Here are a few reasons why TripIt might not be able to import your confirmation email:

• Your booking was made through a vendor that is not included in our list of Supported Booking Sites.
• A Supported Booking vendor changed their confirmation email format.
• Your confirmation email is written in language that we have not yet built support for.
• The email you sent to plans@tripit.com was not an original confirmation email that was sent to you by the booking vendor.
• Your confirmation email contains a link to view your itinerary on the booking vendor's website, but requires your password.
• A setting in your email client is changing the format of your forwarded emails (your email client should be set to send email as plain text and HTML, rather than one or the other).
• The email you sent to plans@tripit.com contains more than one attachment.
• Your attachment is a Microsoft format such as .rtf or .doc.

We won't be able to fix every failed import, but we'll try.

If you aren't able to resolve the problem yourself, based on the above, then we'd like to give it a shot.

1. Forward the email you received from Tripit (with subject line: "problem with your tripit submission") to support@tripit.com and we'll try to fix the problem.

2. If we were able to reprocess your email successfully, you will receive an automated email from us with a link to your itinerary.

You can add your trip to your account manually.

If you can't wait for us to look into the problem or if your itinerary can't be reprocessed, you can add your itinerary manually to your TripIt account.

1. Enter your high-level trip details on the Create a trip page.

2. Click "Add plans" on the next page, and we'll walk you through the rest.