Updated Aug 19, 2011

The sign-in credentials you are trying to store in our system could be different from your airline account.

1. Try signing in to the program's website directly. Example: You can sign-in to a VirginAmerica Elevate account at the Virgin America website
2.  Update your sign in credentials on the TripIt Point Tracker page.

The airline might be requiring action from you following sign-in.

1.  Sign in to the program's website directly.
2.  Follow any instructions given to you after signing in (updating your account, closing a promotional page, etc.).
3. Verify that the error is cleared on the TripIt Point Tracker page.