There are several possible reasons why your itinerary isn't displaying.
You forwarded your supplier confirmation email to an address other than email@example.com.
If you forwarded your supplier confirmation email to firstname.lastname@example.org or any @tripit.com email other than email@example.com, it will not process and post to your account.
You have more than one account.
If you manually forward or import a travel confirmation email to firstname.lastname@example.org from an email address that is not associated with your main TripIt account, we'll automatically create a new account for that address.
You can merge your accounts into one (while maintaining all data): Please see our Merge help page.
Your confirmation has been imported into an existing trip.
If the travel dates in your itinerary overlap with the dates of an existing trip, your itinerary will be added to your existing trip.
1. Look at the details of your upcoming trips to determine if your itinerary was added to an existing trip.
2. Access your email from TripIt that reads Your TripIt itinerary is ready and click on the link to your itinerary within that email. This link will take you directly to your trip details within your TripIt account.
Your confirmation email was sent directly from the airline or booking website.
If you are trying to send us a confirmation email directly from the airline's website or booking site, we won't be able to link the email to your TripIt account since we rely on the sender's email address to do so. Here's what you can do:
1. Resend your confirmation email to email@example.com from your own email inbox.
There is a problem with the email you sent to firstname.lastname@example.org.
We support most travel confirmation emails, however there are a few situations that could cause a failure. See our help page Problem with your TripIt submission for more information.
Updated: 16 Jan, 2018