Please let us know of any failed supplier email (supported or non-supported) and we will make every effort to correct or build support for the supplier email.
Report it to us! Just contact TripIt Support or use the email action button at the bottom of each help page on your Android or iOS device.
- Select the category Problem with your submission.
- In the Description area, provide us with the subject line of the booking confirmation e-mail in question and the e-mail address you submitted it from. If reporting missing or incorrect trip items, please be specific regarding item, date, etc.
- No need to resend your original supplier confirmation email. It will be read automatically as a new submission and will generate a Booking Mistakenly Sent to TripIt Support email to be sent back to you.
Possible reasons why you received a There was a problem with your TripIt submission email:
- Email format change: A supported booking supplier changed their confirmation email format (most common reason). We will fix it as soon as we become aware of the change so let us know!
- Language: TripIt supports confirmation emails from thousands of suppliers around the world, in English, French, German and Japanese.
- Not original supplier email: Your submitted email was not an original supplier confirmation email (e.g. copy and paste into email, hand typed itinerary, printed from Web browser, scans).
- Non-supported supplier: Your booking was made through a supplier that is not currently supported (smaller independent hotels, etc.).
- Non-supported item: Your submission was one of the following unsupported items: Travel insurance, a cancellation confirmation, a meeting or calendar invitation that is not Gmail or Outlook.
- Multiple attachments: Your submitted email contains more than one attachment (i.e. multiple pdf files, etc.). We read only the first attachment in an email.
- Email requires password: Your confirmation email contains a link to view your itinerary on the booking supplier's website, but requires your password.
- Email client: A setting in your email client has changed the format of your forwarded emails (setting should be to send email as plain text and HTML).
In the meantime, if you wish, you can add your trip details to your account manually.
Related Help Pages:
- My itinerary isn't showing up in my account.
- Don't see my trip/Travel plans are in wrong trip.
- Wrong location display; changing your daily date header destination.
Updated: 12 Dec, 2019