Below are a few reasons why our Inbox Sync feature may not be working for you.
- Confirmations not in main inbox: Your confirmations are not in your main email inbox but filtered into folders automatically. We only scan your main/primary email inbox.
- We scan several times per day: Your email inbox has not yet been scanned yet. TripIt will scan your inbox multiple times a day for travel plans (as Inbox Sync is meant as a convenience, there is no option to manually initiate an import).
- Problem with email format: We support most travel confirmation emails; however, there are a few situations that could cause a failure and we're unable to automatically import your confirmation email. If that could be the case, please forward your confirmation email to plans@tripit.com. If you receive a problem with the submission email, please see our Problem with your TripIt submission help page for more information.
- Trip item location: Your restaurant confirmation is for a location within 50 miles of your home location.
- Inbox Sync disabled: Some email providers may periodically require you to renew TripIt's permissions. If it's not renewed in time, Inbox Sync may be disabled. Simply reactivate Inbox Sync to restore functionality. If you experience issues, removing and re-authorizing TripIt's access may help. Check our Authorizing Inbox Sync page for more details.
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