Unfiled items

Travel items that can’t be associated with a trip are placed as an unformatted note in the Unfiled Items section of your account.

The Unfiled items folder is accessible via our website and Android and iOS apps. You can move an unfiled item to an existing or new trip at any time.  

We place travel plans as unfiled items when:

• Your original booking confirmation email or other information sent to [email protected] is unable to be processed by our parser.
• You have unchecked the box Put new plans into trips. If unchecked, your new plans from email or applications will go into your Unfiled items folder on the Trips page.
• You have chosen to move items to the Unfiled items folder when deleting a trip.

Steps to move an unfiled item into a trip on our Android/iOS apps:

1. Tap Unfiled Items.
2. Select the plan you want to move into a trip.
3. Tap Create Plan.
4. Select the plan type and enter the plan details.
5. Tap Save.
6. Select to move this plan to an existing or new trip. 

Steps to move an unfiled item  into a trip on our website.

You may have noticed we've redesigned our web experience. You still have the option to access your account from our legacy site so we've included instructions for both.

From our new web experience:

1. Click Unfiled Items from the Trips page.
2. For your chosen item, click the three dots (right of plan)  and select Move.
3. Select to move this plan to an existing or new trip.

From our legacy site:

1. Click Unfiled Items  from the Trips page. 
2. For your chosen item, select Move. 
3. Select to move this plan to an existing or new trip. 

Delete Unfiled Items:

• Website: (New web experience) Click Unfiled Items from the Trips page, click the three dots (right of plan) and select Delete. (Legacy site) Click Unfiled Items  from the Trips page then Delete next to the unfiled item you want removed.
• Android: Hold down on the individual item to navigate to the delete option.
• iOS: Swipe to the left of the individual item to navigate to the delete option.