SAP Concur: Bugs and common issues

Bugs

No known major bugs at this time.

Common issues

• Company provided TripIt Pro no longer activated:  On occasion the established link between SAP Concur and TripIt breaks.  For most users unlinking their SAP Concur and TripIt accounts and then relinking resolves the connection problem and re-establishes their TripIt Pro subscription. 

1st step: Disconnect your SAP Concur and TripIt accounts

We've redesigned our web experience. You may still have the option to access your account from our legacy site so we've included instructions for both.

• From our new web experience: Click your profile icon (top right) > Settings > Applications > Click 'Disconnect' next to the Concur application.
• From our legacy site: Click your user name (top right) >  Settings > Applications > then click 'Remove' next to the Concur application.
• From our Android/iOS apps: Tap Account > Settings > Applications > Connected Apps > and tap 'Disconnect' next to the Concur app.

2nd step: Reconnect your SAP Concur and TripIt accounts

Sign into your SAP Concur Account > Select the Concur TripLink hub (found in the main navigation) and click 'Link to TripIt'. Or from the App Center > Select the TripIt App and click 'Connect'.

• Existing TripIt Pro retail customer now has TripIt Pro through their company:  Once you have linked your SAP Concur and TripIt accounts, your TripIt Pro subscription will automatically revert to your company paid subscription at the conclusion of your current Pro subscription. Please see our help page for instructions on linking your TripIt and SAP Concur accounts.

• Personal Trips: Concur Travel users have the option to prevent personal trips in their TripIt account from being displayed in Concur. Our help page has instructions.

• Change to a live reservation: TripIt does not book travel, nor do we have access to your Concur Travel/Expense account. TripIt helps you organize travel that you’ve already booked on Concur Travel (or other sites). If you need to make a change to your reservation, please contact your SAP Concur Administrator or check out the SAP Concur Support page.

• Concur Travel/Expense: If you need assistance with Concur Travel and/or Expense, please contact your SAP Concur Administrator or check out the SAP Concur Support page.

• Year-long trip: If SAP Concur has added a year-long trip to your TripIt account, the usual cause is a passive (non-live booking) trip segment, entered by your travel agency, a year out from the reservation start date. The passive segment allows the travel agency to keep the record active in their system. TripIt has no control over the inclusion of passive segments in your live booking record. Please contact TripIt support via our feedback form for assistance.

• SAP Concur trips not automatically added to TripIt: You will need to link your TripIt and SAP Concur accounts before trips added in SAP Concur are automatically added to your TripIt account. You can connect your accounts here.

• Inbox Sync: Your SAP Concur booked trips will be pushed by the SAP Concur API to your TripIt account.  If you also use our Inbox Sync feature please be aware that on occasion duplicate trip entries may be created in TripIt. To avoid trip item or itinerary duplications you may wish to consider not authorizing auto-importing of your confirmation emails.

Please note: If your company provides free TripIt Pro via their SAP Concur contract, there is never a need to enter your credit card information on the TripIt site.  Credit card information is not provided to TripIt by SAP Concur. If you find you did provide us your card in error and you were charged please contact us here.