TripIt Pro billing questions

Modified on Fri, 09 Jun 2023 at 02:53 AM

Contact us with TripIt Pro billing questions by using our Contact Support form.

When creating your ticket, please put 'Pro Billing' in the subject line and select 'TripIt Pro' as the category so your ticket is automatically escalated to our prioritized support queue.  We will make every effort to respond to you, by email, within one business day.  TripIt does not offer phone support.

Looking for a receipt? 

For details on how you can easily view and print a receipt for any TripIt Pro purchase, please see our TripIt Pro receipt help page.

***Please note: Subscription costs already charged to your credit card per the user agreement consented to at time of sign up are non-refundable.  This includes charges that were made due to not canceling your free trial prior to the end of the trial period and for annual renewals of non-cancelled subscriptions.

The TripIt Support team is available to answer tickets Monday-Friday during normal business hours, Pacific Time (USA).  

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